Free trial
A trial is free and needs no card, so there is nothing to cancel or refund. If you do nothing, it ends and your organization becomes read-only, with nothing deleted.
If you subscribe during a trial, the trial continues and the first charge is on the day it would have ended. Cancel before that day and you are never charged.
Cancelling a subscription
Cancel any time from the Billing page in the web app. Cancelling stops the next renewal; it does not end your current period early.
Your plan stays active until the end of the period you have paid for. Then your organization becomes read-only: you can still sign in, view and export everything. You can choose a plan again whenever you like and carry on from where you left off.
Your data is not deleted when you cancel. It is deleted only when you ask, or after a long period of inactivity with notice first, as set out in the Terms and the Privacy Policy.
For yearly plans, we send a reminder to your billing contact at least 30 days before each renewal, so you have time to cancel.
Changing plans
Admins can change plans from the Billing page. When you move to a larger plan, the change takes effect right away and you pay the prorated difference for the rest of the current period. When you move to a smaller plan, the change takes effect at the end of your current period, and there is no refund for the current period.
Refunds
We do not refund a period that has already started, except:
- where we made a mistake, such as charging you twice or charging after you cancelled;
- if a yearly plan renews and you cancel within 14 days of the renewal, we refund that renewal in full, and your organization becomes read-only;
- if we stop offering the service, we refund prepaid fees for the time after it ends, as the Terms say; and
- where the law requires a refund.
If you think we charged you in error, write to us within 30 days of the charge and we will look into it. Approved refunds go back to the original payment method, including any tax charged on them. Your bank may take several days to show them.
We do not refund fees when we suspend or end an account for breaking the Terms.
Failed payments
If a payment fails, Stripe tries it again over about 2 weeks and emails your billing contact, and Admins see a notice in the app. You keep full access during that time. If it still hasn't been paid when the retries run out, your organization becomes read-only, with nothing deleted, and we email your organization's Admins. Paying the overdue invoice from the Billing page restores full access.
Disputed charges
If a charge looks wrong, please write to us before disputing it with your bank; we can usually fix it faster.
Contact
Questions about this page? Write to support@stacksinventory.com.